Returns & Refunds

We want you to feel confident shopping with The Symmetry Lab. If something is wrong with your order, please contact us at customerteam@thesymmetrylab.com so we can help.

Returns within 30 days

You may request a return within 30 days of delivery if the product is unopened, unused, and in its original packaging. Please email us with your order number before sending anything back. We’ll provide return instructions if your request is eligible.

For hygiene and safety reasons, we cannot accept returns of skincare, soap, body care, fragrance, or other personal care products once they have been opened or used. Gift cards are nonreturnable.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or different from what you ordered, email us as soon as possible at customerteam@thesymmetrylab.com with your order number and photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund. You do not need to use or return a damaged product before contacting us.

Return shipping and refunds

For an approved return of an unopened item, the customer is responsible for return shipping. If we made an error or the item arrived damaged or defective, we’ll cover any return shipping we require.

Once we receive and inspect an approved return, we’ll email you with the outcome. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund. Original shipping charges are not refunded for a change-of-mind return.

Please do not mail a return before contacting us; we’ll confirm the correct return address and instructions.

International orders

For orders shipped outside the United States, contact us before returning an item. Any rights provided by the laws of your country or region still apply. For eligible change-of-mind returns, customers are responsible for return shipping and any nonrefundable customs charges.