International Orders – Final Sale Policy

At The Symmetry Lab, we are proud to ship our products to customers around the world. Due to the costs and logistics associated with international shipping, customs processing, and import regulations, all international orders are considered final sale.

Returns & Exchanges

We do not accept returns, exchanges, or cancellations on international orders once they have been placed and shipped.

Refunds

We do not offer refunds for international purchases, including but not limited to:

• Change of mind

• Incorrect product selection

• Shipping delays caused by customs or the carrier

• Refused deliveries

• Unclaimed packages

• Import duties, taxes, or customs fees assessed by your country

Customs, Duties & Taxes

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase. The Symmetry Lab is not responsible for orders shipped to an incorrect address provided by the customer. Orders that are returned due to an incorrect address or refusal of delivery will not be refunded.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review each case and, if the error was ours, work with you to provide an appropriate resolution.

By placing an international order with The Symmetry Lab, you acknowledge that you have read, understood, and agree to this International Final Sale Policy.